Privacy Policy

Last updated: April 2026

1. Who We Are

This website (docs.betterprivacy.com.au) is operated by Better Privacy ("we", "us", "our"). We sell privacy and AI governance compliance document kits to Australian businesses.

This policy describes how we collect, hold, use, and disclose personal information in connection with this website and our products, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We collect the following personal information:

When you purchase a kit: Your name, email address, billing address, and payment information. Payment is processed by Stripe — we do not store your credit card details.
When you contact us: Your name, email address, and the content of your enquiry.
When you join the waitlist: Your email address.
When you visit this website: Your IP address, browser type, device information, pages visited, and referring URL. We collect this through cookies and analytics tools.

3. How We Collect Personal Information

We collect personal information directly from you when you make a purchase, submit a contact form, join a waitlist, or correspond with us by email. We also collect information automatically through cookies and analytics when you visit this website.

We may receive information from third-party service providers, including Stripe (payment confirmation and transaction details).

4. Why We Collect Personal Information

We collect, hold, use, and disclose personal information for the following purposes:

To process your purchase and deliver your compliance kit
To send you a receipt and any purchase-related communications
To respond to your enquiries and provide support
To notify you about new products if you have joined our waitlist or opted in to communications
To improve our website, products, and services
To comply with our legal and regulatory obligations

We will not use your personal information for marketing purposes unless you have opted in. You may opt out at any time by contacting us or using the unsubscribe link in any marketing email.

5. Who We Disclose Personal Information To

We may disclose personal information to the following third parties:

Stripe — our payment processor, which processes and stores payment information on our behalf. Stripe's privacy policy is available at stripe.com/privacy.
Cloudflare — our website hosting provider. Cloudflare may process technical data (IP addresses, request logs) for security and performance purposes.
Email service provider — we may use a third-party email provider to send transactional and marketing emails.
Analytics provider — we may use analytics tools (such as Google Analytics or similar) to understand how our website is used. These tools collect anonymised or pseudonymised data.
Professional advisors — our accountant, legal advisor, or auditor, where required for business operations.
Government authorities — where required by law (e.g., Australian Taxation Office).

6. Overseas Disclosure

Some of our service providers store or process data outside Australia. Specifically:

Stripe — United States
Cloudflare — global network (data may be processed in multiple countries)
Email/analytics providers — may be located in the United States or other countries

Before disclosing personal information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.

7. Cookies and Analytics

This website uses cookies and similar technologies for the following purposes:

Essential cookies: Required for the website to function (e.g., session management).
Analytics cookies: Help us understand how visitors use our website so we can improve it. Analytics data is collected in aggregated or anonymised form where possible.

You can control cookies through your browser settings. Disabling cookies may affect your experience of the website.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

SSL/TLS encryption on all pages
Payment processing handled entirely by Stripe (PCI DSS compliant) — we never see or store your card details
Access to personal information restricted to authorised personnel
Regular review of our security practices

9. Data Retention

We retain personal information only for as long as it is needed for the purposes for which it was collected or as required by law. Specifically:

Purchase records: 7 years (as required by Australian taxation law)
Contact enquiries: 2 years after resolution
Waitlist email addresses: Until you unsubscribe or we discontinue the waitlist
Website analytics: 26 months (rolling)

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Your Rights

You have the right to:

Access the personal information we hold about you (APP 12)
Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
Opt out of marketing communications at any time
Complain if you believe we have breached your privacy

To exercise any of these rights, contact us using the details in Section 12 below. We will respond within 30 days.

11. Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act).

12. Contact and Complaints

Privacy enquiries: info@betterprivacy.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.